Unified Communications | eConn IP Messenger
MESSAGING
As a feature-rich voice messaging system, the eConn IP Messenger is scalable up to 288 ports allowing it to accommodate a variety of applications and adapt to virtually any environment.
- Unified Messaging – eConn IP Messenger’s unified messaging expands a user’s access to all messages such as voice, e-mail and fax from one inbox at any time with whatever device is closest to hand, whether it’s by desktop, via the Web, the telephone, or using wireless devices. Based on IMAP4 standards, the IP Messenger works with a variety of email servers, including MS Exchange 2000 / 2003 / 2007, Lotus Domino, Novell GroupWise and hosted Google Applications.
- Outlook Extensions - Easy and quick access to corporate instant messaging, presence management, message control, callback options and more; all from your Outlook interface. Toolbars that are also available in your preview pane give users access to all functions, so they don’t have to leave Outlook for any other application. Everything is just one click away.
- SIP Integration - A single Ethernet connection is all that is needed to provide accurate message taking and reliable message lamp control and message delivery. The IP Messenger uses the Session Initiated Protocol (SIP) to integrate with the Millennium and eQueue, eliminating analog port hardware, reducing cost and increasing deployment flexibility. The entire messaging process and user experience is simplified and enhanced with IP integration making it possible to deliver a comprehensive unified communications system.
- Auto Attendant – Accelerates and streamlines call processing by answering and processing calls promptly based on caller input. Callers can press a key or use speech to navigate menus and reach the appropriate individual, department or information they require. It supports multiple languages, intelligent routing and multi-tenant directories.
- Voice Messaging – Voice mailboxes can be associated to several conditions such as a phone extension, information or play-only box, transaction box, off-site phone number, Q&A box or notification box. Class-of-service allows you to create custom feature groups and allocate features to groups and assign users. Mailboxes can be grouped into organization units based on tasks, responsibilities and inter-company hierarchies to better reflect the company structure and facilitate administration.
- User Administration - All users can administer their Find Me / Follow Me Rules and other preferences through an intuitive browser-based interface – the Web Client.
- Telephone User Interface – The IP Messenger provides the ability to emulate other TUI interfaces for voice mail access helping to reduce user re-training costs and requirements. The feature-rich interface supports a multitude of mailbox management options.
- Fax Messaging – Soft Fax services over SIP enable a variety of applications such as fax messaging, fax-on-demand and outbound fax services without requiring a dedicated fax card. Because the IP Messenger takes advantage of the already localized Fax Console and Fax Services within the Windows OS there is no need for a new fax client. Users may print a fax from any application, send a message in Outlook as a fax or send a fax using a fax wizard. Inbound faxes are received in the user’s mailbox where they can be retrieved from their phone or email client application.
