News and Events
CheMeng International Corporation Expands Use of
eQueue Contact Center Solution to Support Customers in All Provinces in China
Provider of Emergency Road Side Services Leverages Solution From eOn Communications to Increase Customer Satisfaction, Drive Revenue and Lower Costs
SAN JOSE, CA (May 3, 2007) – eOn Communications Corporation™ (NASDAQ: EONC), a leading provider of telecommunications solutions, today announced that CheMeng International Corporation, the leading provider of emergency road side services in China, has agreed to extend its relationship with eOn China to rapidly expand its customer contact center located in Shanghai. The agreement was reached in April of 2007.
CheMeng, the operator of the popular web portal www.cars.com.cn, last year originally chose eOn’s eQueue Contact Center Solution because it is a standards based open software product that delivers an integrated set of applications and features all on a single platform. CheMeng uses the eQueue to automate its customer contact center through the use of integrated skills based routing, interactive voice response, screen pop, call recording and reporting.
The popularity of the services offered by CheMeng has paralleled the explosive growth of automobile ownership in China. Expanding its customer contact center is essential for the company in order to maintain the delivery of superior customer service experiences and to manage costs. The eQueue, with its ability to scale and broad set of integrated applications, enables CheMeng to cost effectively manage its increasing number of customer interactions and at the same time, ensure that travelers feel cared-for when faced with emergency situations.
“This is another example of a China based company that launched its contact center by leveraging our eQueue system, and based on initial success, is adding more of our solutions to meet increased capacity needs.” said David Lee, eOn’s Chairman and CEO. “We anticipate similar successes in the future as recognition of the value of contact center operations and the ability of our solutions to help them to cost effectively deliver outstanding customer service continues to grow in China.”
About eOn Communications
eOn Communications Corporation™ is a global provider of innovative communications solutions. Backed by over 20 years of telecommunications engineering expertise, our solutions enable our customers to easily leverage advanced technologies in order to communicate more effectively. To find more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com, or call 800-955-5321.
Note:
This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company's results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation's most recent Form 10-Q filing with the Securities and Exchange Commission.
eOn Communications Corporation, the mark eOn, and eQueue are trademarks of eOn Communications Corporation.
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