eQueue VoIP

Understanding and implementing new technology can sometimes be a daunting task. You must determine when the technology’s advantages outweigh any deployment risks, especially when valuable customer-facing communications are involved. eOn Communications allows you to selectively implement VoIP when and where it makes best sense for your business, with no compromise in contact center features and reliability.

Key Features:

Seamless VoIP/Traditional Voice Support

Whether you choose VoIP, traditional voice technologies or a mixture of both, you will not sacrifice either in the rich contact center feature set or platform reliability amassed by over 20 years of R&D investment in the eQueue.

Remote Agent Flexibility

One of the largest expenses in the contact center is the cost associated with hiring and maintaining a skilled agent workforce. When you can select agents from remote locations, you can better find and retain qualified people. eQueue VoIP gives you a cost-effective approach to seamlessly extend the reach of your contact center operations to include a remote agent workforce.

eQueue VoIP Diagram

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Cost Effective Networking

With eQueue VoIP, you have a cost-effective option for migrating to IP networks for connecting geographically dispersed contact centers. Simultaneously queue calls across a network of contact centers using eQueue VoIP.

eQueue VoIP Key Benefits:

Reduce remote agent and multi-site networking costs
Reduce turnover and training costs with VoIP enabled remote agents
Extend investment in existing contact center equipment by incrementally adding VoIP
Improve contact center productivity by sharing agent and system resources across multiple sites