Solutions: Outsourcers
Faced with challenging economic conditions and increased technology complexity, more and more companies are opting to outsource critical customer interaction business functions to professional contact center service providers. To compete in this dynamic environment, leading service providers must demonstrate the ability to go beyond traditional customer service delivery. Winning organizations must be able to build
and foster profitable relationships with their client’s customers,
minimizing service delivery costs, while maximizing customer satisfaction and bottom line profits.
To meet these challenges, more and more service providers are turning to eOn Communications. Working with a large number of service providers, eOn has been able to design and develop a solution that gives companies a distinct advantage in the complex and competitive customer interaction management marketplace.
Outsourcers currently leveraging the benefits made available by eOn include:
Ansafone Communications – The fastest growing call center in Southern California relies on eOn’s products to deliver superior service to a broad range of clients including AT&T, American Red Cross, NEXTEL, E*Trade and Cooper Tires.
ARO, Inc. – As a leading provider of business process outsourcing, ARO uses a remote agent model that attracts experienced workers, improves agent productivity and lowers employee turnover. ARO claims the eQueue is light years ahead of the competition in remote agent capabilities.
CallTech Communications (a division of SR Teleperformance USA) – Contact center services provider lowers operational costs with 2000+ seats of eOn’s eQueue system.
Coach-Net – As a leading provider of 24/7 emergency roadside assistance and travel related services for the RV industry, Coach-Net chose to implement the eQueue because of its rock solid reliability and customizable quality assurance solutions.
Intercall (a division of West Interactive) – The world’s largest privately held conference services provider uses the eQueue at its Operations Center in West Point, Georgia to handle reservation and customer service requests for its audio conferencing services.
Midco Call Center – Located in Sioux Falls, South Dakota, Midco Call Center depends on the eQueue’s powerful skills-based routing capabilities to route calls to the best available agent trained to handle their clients’ calls.
The Product Line – As a rapidly expanding outsourcer to over 25 major clients nationwide, The Product Line relies on the eQueue to ensure they stay at the front of industry advancement and provide complete customer satisfaction.
Proxy Communications – Proxy relies on the eQueue to network their two facilities seamlessly and ensure their 200 customer service representatives are able to provide superior customer service, order processing, consumer affairs and seminar registration programs for their clients across the country.
Taction – As a leading provider of customer contact services, Taction uses the eQueue to route voice, e-mail and chat interactions, provide advanced reporting and recording capabilities and seamless integrates with their order processing system.
UBase International – The largest call center services outsourcer in Korea improves customer service delivery performance with eOn Communications.
95Teleweb – As the largest outsourcer in China with over 200 clients worldwide, 95Teleweb partners with eOn Communications to provide call center services for Microsoft China.
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Outsourcers
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