Innovative Solutions for Business Communications
Backed by over 100 years of telecommunications engineering expertise, our solutions enable our customers to easily leverage advanced technologies in order to communicate more effectively. Our products are built on reliable open architectures that enable easy adoption of emerging technologies, such as Voice over Internet Protocol (VoIP) and concepts, such as Service Oriented Architectures (SOA). Whether you are looking to leverage the advantages of enterprise IP telephony or advanced contact center technologies, eOn Communications delivers proven, IP-ready products that will improve your business performance.
Enterprise IP Telephony
Choosing the best solution for your enterprise communications needs should not be constrained by technology limitations. That’s why eOn Communications has made the choice simple with the Millennium Converged Communications Platform . Whether you need to connect several phones in an office, hundreds of phones in a campus environment or clusters of remote workers, the Millennium allows you to create a virtual enterprise, maximizing employee productivity while reducing networking and support costs. The Millennium offers IP and traditional telephony options and is backed with over 20 years of feature development. This allows you to integrate VoIP in a manner that best meets your business needs, without any compromise in reliability or feature capabilities.
Contact Center
The eQueue Multimedia Contact Center Solution, is a comprehensive solution that provides integrated Automatic Call Distribution (ACD), skills based routing, Interactive Voice Response (IVR), voice recording, e-mail and web-based interaction management capabilities, as well as advanced reporting and analytics. All capabilities can be flexibly deployed using traditional voice or VoIP technologies, providing seamless migration as business needs evolve. Built using open standard technologies, the eQueue allows easy integration with CRM and other contact center applications, enabling greater productivity and improved customer satisfaction. The eQueue’s built-in components and integrated applications give your contact center everything it needs in one complete solution.
Unified Communications
The eNterprise IP Messenger offers the industry’s most robust unified communications platform that integrates presence, mobility and messaging with eOn’s Millennium and eQueue communications platforms. It provides today’s enterprises and contact centers with a suite of applications comprised of voice messaging, unified messaging, fax services, instant messaging, CTI functionality, mobility and presence solutions. Using state-of-the-art text-to-speech and speech recognition technology, the eNterprise IP Messenger ensures access and utilization of all of your messaging and scheduling utilities is only a phone call away. Aimed at improving relationships and interactions between employees, customers and suppliers, the eNterprise IP Messenger makes it possible for you to manage your communications anytime, anywhere from any device.
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